Shipping policy
General
Shipments are made directly from Nienhuis in the Netherlands, to save time and protect the planet during transport. They are sent by DHL and managed by Chronopost in France for small parcels.
If your order includes several items, the immediately available items will be sent, and the remaining items will be sent as soon as they become available, at no extra charge.
Orders paid by credit card are processed immediately. For payments by bank transfer or cheque, we await receipt of payment before processing.
Administrative orders from town halls are also processed immediately.
You can follow the progress of your order in your customer area (paid, in preparation, in delivery).
Once your parcel has been shipped, DHL will automatically send you a tracking number by email.
Deadlines
Delivery times depend primarily on product availability and the time of your order. It generally takes a few days to a week on average between your order and its receipt for available products.
An order placed on D-day is, depending on the time of day, processed and transmitted immediately to Nienhuis, with preparation of the parcel often taking place the following day, depending on the workload of the logistics department, and dispatch on D+1 or D+2.
Pallets require a little more preparation time.
Principles
The shipping costs charged are well below the actual cost of transporting, processing and preparing an order.
Wooden materials (often beech) weigh a lot, and are sometimes bulky. As we want the best prices for all, and therefore little margin, we can't include shipping costs in the price of materials to make you believe, as many do, in "free delivery". We're in favor of real savings, with the lowest possible prices on both materials and shipping costs, but they do exist, and we don't want to deny them. We are transparent.
In view of the very large number of references, weights and volumes, we have chosen an average price of €10. By way of comparison, a simple Colissimo parcel weighing 3kg costs €12.50.
Postage is free on orders of €300 or more (excluding VAT and furniture), as an additional gesture we make on the material. Of course, we still charge for postage, which is even higher because the order is heavier!
For certain zones and depending on the order, a quotation must be drawn up beforehand. Our aim is to invoice shipping costs as fairly as possible, and we never make money on them.
Switzerland, Monaco and Norway are subject to a fixed fee of €30 for customs processing.
Postage and packing (excluding furniture*)
Country |
Panier 0 à 300€ HT |
Basket > €300 excl. |
Customs fees |
| France | 10 € EXCL. VAT | Free of charge *. | |
| Austria | 10 € EXCL. VAT | Free of charge *. | |
| Bulgaria | 30 € EXCL. VAT | 30 € EXCL. VAT | |
| Belgium | 10 € EXCL. VAT | Free of charge *. | |
| Croatia | 25 € EXCL. VAT | 25 € EXCL. VAT | |
| Germany | 10 € EXCL. VAT | Free of charge *. | |
| Czech Republic | 30 € EXCL. VAT | 30 € EXCL. VAT | |
| Denmark | 10 € EXCL. VAT | Free of charge *. | |
| Estonia | 30 € EXCL. VAT | 30 € EXCL. VAT | |
| Finland | 25 € EXCL. VAT | 25 € EXCL. VAT | |
| Greece | 45 € EXCL. VAT | 30 € EXCL. VAT | |
| Hungary | 25 € EXCL. VAT | 15 € EXCL. VAT | |
| Iceland | 15 € EXCL. VAT | 15 EXCL. VAT | |
| Ireland | 25 € EXCL. VAT | 25 € EXCL. VAT | |
| Italy | 15 € EXCL. VAT | 15 € EXCL. VAT | |
| Latvia | 25 € EXCL. VAT | 25 € EXCL. VAT | |
| Lithuania | 25 € EXCL. VAT | 25 € EXCL. VAT | |
| Luxembourg | 10 € EXCL. VAT | Free of charge *. | |
| Monaco | 15 € EXCL. VAT | 15 € EXCL. VAT | 30 € EXCL. TAX |
| Malta | 15 € EXCL. VAT | 15 EXCL. VAT | |
| Netherlands | 10 € EXCL. VAT | Free of charge *. | |
| Norway | 25 € EXCL. VAT | 25 € EXCL. VAT | 30 € EXCL. TAX |
| Poland | 25 € EXCL. VAT | 25 € EXCL. VAT | |
| Portugal | 30 € EXCL. TAX | 30 € EXCL. VAT | |
| Romania | 40 € EXCL. VAT | 40 € EXCL. VAT | |
| Slovakia | 25 € EXCL. VAT | 25 € EXCL. VAT | |
| Slovenia | 25 € EXCL. VAT | 25 € EXCL. VAT | |
| Spain | 15 € EXCL. VAT | Free of charge *. | |
| Sweden | 15 € EXCL. VAT | 15 € EXCL. VAT | |
| Ukraine | 10 € EXCL. VAT | 10 € EXCL. | |
| England | 10 € EXCL. VAT | Free of charge *. | |
| Switzerland | 25 € EXCL. VAT | 25 € EXCL. VAT | 30 € EXCL. TAX |
| French overseas departments and territories - world | On request | ||
On request
We deliver worldwide, and it is impossible to calculate all possible combinations of materials for all countries. What's more, some destinations require air or sea freight. It is for this reason that for certain destinations, shipping costs will be quoted exactly in relation to the materials ordered. Any remainders will always be sent at our expense.
Indicative availability dates
If items are not immediately available, an indicative date of expected availability is displayed on each product when it is known. This date corresponds to the supplier's receipt of the container containing these products. Please allow a few days for processing before the products are actually dispatched.
This date is therefore a piece of information, resulting from an industrial and transport process, and is therefore subject to hazards: it may therefore vary somewhat over time. We try to share as much information as possible with you, but these dates cannot be contractually binding. They are generally updated every week.
